Staffing Specialist Training Resources

Onboarding:

KBs:

• I9 Acceptable Documents - Acceptable I-9 Documents Per Citizenship - Jira Service Management (atlassian.net)

• Sterling KB - Sterling Background and Drug Test - Jira Service Management (atlassian.net)

• Credential Check KB - Credential Check Background and Drug Tests - Jira Service Management (atlassian.net)

• Hire Right KB - HireRight Background and Drug Test - Jira Service Management (atlassian.net)

• Concentra Instructions - Concentra Health Screening - Jira Service Management (atlassian.net)

• ADP Onboarding Task - ADP Onboarding Task - Knowledge Base - Confluence (atlassian.net)

• Customer Compliance Specific - Search in KB using this link: Epitec Knowledge base - Jira Service Management (atlassian.net)

• EVLs for BG Check Discrepancies - Onboarding Background Check Discrepancy EVL - Jira Service Management (atlassian.net)

• Adverse Action Procedure - Adverse Action Process - Jira Service Management (atlassian.net)

• ADP Rehires - ADP Rehire Procedure - Jira Service Management (atlassian.net)

Videos:

• General Onboarding Training Videos - Onboarding Training Videos - Jira Service Management (atlassian.net)

Hours Collection:

KBs:

• Beeline KB - Hours Collection Documentation - Mercedes Benz - Jira Service Management (atlassian.net)

• Fieldglass KB - Fieldglass Generic Timekeeping Process Instructions - Jira Service Management (atlassian.net)

• FAQs for HC Questions in Jira - FAQs for Hours Collection Questions in JIRA - Jira Service Management (atlassian.net)

• Client Payroll Schedule - Client Payroll Schedules - Jira Service Management (atlassian.net)

• Rejected Timesheets Process - Rejected Timesheets - Jira Service Management (atlassian.net)

• AR Timesheet Adjustments - AR Timesheet Adjustments - Jira Service Management (atlassian.net)

Videos:

• HC Training Videos - Hours Collection Training Videos - Jira Service Management (atlassian.net)

Staffing Specialist:

KBs:

• Staffing Specialist Phone Scripts and Email Templates - Staffing Specialist Phone Scripts and Email Templates - Jira Service Management (atlassian.net)

• Staffing Specialist HC/Onboarding JIRA Responses - Staffing Specialist HC/Onboarding JIRA Responses - Jira Service Management (atlassian.net)

Tools for Organization:

• Excel Keyboard Short Cuts: Excel Shortcuts.xlsx

• Task List Template: Task List Template .xlsx

• Week at a Glance: To be added.