Docking station not charging Surface Laptop

Owned by Adrian Ramos (Deactivated)
Jul 27, 2018
1 min read

Problem

Whenever I plug my surface to the docking station, its not charging. The monitors work though, it's just the charging feature not working. What should I do?

Solution

  1. Check your power supply. Make sure that all cords are securely connected and the LED indicator light on the Surface Dock is lit. Check your power strip if you're using one. Try plugging something else into your power outlet to make sure it's working properly.
  2. Remove the Surface Connector from your Surface, turn the connector over 180 degrees, and plug it in again. Make sure that the connection is secure and the indicator light is on.
  3. If you have accessories that draw power from your Surface Dock, remove them and see if your Surface charges.
  4. if you're still have problems, try resetting the power by unplugging your Surface Docking station from the power outlet and plug it back it.
  5. Turn off your computer completely and leave it plugged in to the surface dock. Make sure that the light indicator on the plug is lit (The connector from the docking station to your computer). Leave it plugged while the computer is turned off for about 10 minutes.

Send a ticket if solutions above didn't work.