Fix Outlook from Offline to Online

Owned by Andrea Aznar Porreca (Deactivated)
Last updated: Aug 27, 2018
2 min read

If your Outlook displays an error on the lower right corner saying that it is offline (see below) or if you are not able to send/receive emails, you might be offline. It will also display a red x symbol on the Outlook icon on the bottom of the screen.

Step-by-step guide

Offline message on the lower :

  1. Go to Outlook.
  2. Click on Send/Receive tab on the top.
  3. Click on “Work Offline” on the top bar menu. 
  4. Wait a couple of seconds for the system to update.
  5. Make sure that you are connected.
  6. If the problem still persists, please send a ticket to IT.