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Problem scenario:

  • The user sends an email from a shared mailbox and received an error messages stating “This message could not be sent. You do not have the permission to send the message on behalf of the specified user.”

  • Name or email changes not reflected in the user’s inbox.

Cause:

The user’s Cached Address book has not updated.

Solution:

Update The Offline Global Address List.

  1. Open Outlook, Click on 'Send/Receive' located at the top, → Click on ‘Send/Receive Groups’ → Click ‘Download Address Book…’.

2. Make sure ‘Download changes since last Send/Receive’ box is checked , and ‘Offline Global Address List’ is chosen from the drop list (both should be the default option). Click OK and wait a couple of minutes, the Restart Outlook.

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