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Note: Request are private. If the information needs to be posted in the Knowledgebase, the team will erase all personal information and publicize the request.
Note 2: hrsupport@epitec.com, financesupport@epitec.com, and itsupport@epitec.com will no longer be monitored.
Login-free Portal:
This is how it will work: “Customers can discover your portal and its help articles via search engines. To send a request, they fill out a form and provide an email address to track the request. The rest of the process works like email support: they get a confirmation email from your service desk, can correspond with agents over email, and get updates on the request status. They can still finish creating an account in the portal to track the request, but it's not necessary.”
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