We have created an Epitec Employee Portal, your single point of support. You can use it as a self-service portal to answer your questions most effectively by searching for a topic in the search bar. Our knowledgebase will provide possible answers to your questions automatically. Not to worry, if your question cannot be answered by our knowledgebase then submit your question and we’ll take care of the rest! You can then submit a request through the portal by just clicking Ask Epitec! This request will go directly to the Employee Care team.
Note: Request are private. If the information needs to be posted in the Knowledgebase, the team will erase all personal information and publicize the request.
Login-free Portal:
This is how it will work: “Customers can discover your portal and its help articles via search engines. To send a request, they fill out a form and provide an email address to track the request. The rest of the process works like email support: they get a confirmation email from your service desk, can correspond with agents over email, and get updates on the request status. They can still finish creating an account in the portal to track the request, but it's not necessary.”
Please make sure to state your name on the request.
You can quickly find this link in the Epilink Employee Portal where you log your time. You can find it:
Note: Epilink Employee Portal (Time Keeping) is still working and you need to submit your timesheets through that portal.