Problem
Info |
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The USB ports on my Surface Laptop docking station are not working. The docking station is providing power to the Surface Laptop but nothing happens when I plug anything into any of the USB ports. They had been previously working. |
Solution
First, you will want to make sure that your Laptop is completely up-to-date. Refer to this KB (Check for/Update your computer (Windows Updates) - Jira Service Management (atlassian.net)) on how to do so.
If that does not fix it, follow the steps below;
Remove all cables and dongles from Surface Dock.
Unplug Surface Dock from Laptop.
Shutdown Laptop.
Press and hold Power Button for 20-30 secs. Startup screen will go black and stop starting up.
Plug all cables/dongles back into your Surface Dock.
Plug Surface Dock back into your Laptop.
Press Power Button on Laptop for standard start up.
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