LastPass - Change Authenticator

If you get a new phone you’ll have to move your LastPass authenticator to your new device. This is how you remove your old authenticator and setup a new one.

 Instructions

To begin, log into LastPass

  1. When you get prompted to input your authenticator select the ‘I’ve lost my Microsoft authenticator’ option

  2. You’ll be asked to re-enter your password

  3. You’ll receive an email with a link to disable your authenticator

     

  4. Re-log into LastPass

  5. When asked for your authenticator select ‘I’ve lost my google authenticator’

  6. Input your password

     

  7. Follow the link in your email

     

  8. Re-log into LastPass

  9. A screen should show up asking you to setup multifactor

     

  10. Scroll to the bottom of the page and select ‘Enable now’ under Microsoft Authenticator

     

  11. You’ll be asked to input your password then a screen will show with a QR code

 

  1. On your new device download the Microsoft authenticator app.

  2. Android: 3 dots top right corner>add account>work or school account>scan QR code
    Apple: Plus(+) top right corner>work or school account>scan QR code

  3. Scan the QR code and you should have a new LastPass entry in your authenticator.

  4. Input this code and click ‘Enable Microsoft Authenticator’

 

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