Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Your search results did not answer your question? Submit a request by clicking the Ask Epitec link and a member of the Human Resources Team will respond to you quickly.
Ask Epitec!
Click here to submit a request.
Required fields are marked with an asterisk*
{"xsrfToken":"9e5e8510443a906731f7df156a5c8e1efe523cef_lout","branding":{"id":"8","key":"esp","name":"Employee Request","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/11","theme":{"headerBGColor":"#9d1b32","headerLinkColor":"#ffffff","headerLinkHoverColor":"#c22b46","headerLinkHoverBGColor":"#c22b46","headerBadgeColor":"#c22b46"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1f80e2b3-f121-4ecd-944f-2558f475ae2e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZTJkZGQ3MC1iYjM3LTRlMGItYWI1YS0xY2Y1YWQzZmE3MWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFmODBlMmIzLWYxMjEtNGVjZC05NDRmLTI1NThmNDc1YWUyZSI6WyJyZWFkIl19LCJleHAiOjE3ODE0MDA2NDIsIm5iZiI6MTc4MTQwMDA0Mn0.TSgWxDlPcWSgdBZiYxcxrFWzc3Vo9PhRiu0D57zSTD8&client=4e2ddd70-bb37-4e0b-ab5a-1cf5ad3fa71e&mode=fit","logoId":"1f80e2b3-f121-4ecd-944f-2558f475ae2e","isLogoAvailable":true,"helpCenterTitle":"Welcome to Epitec’s knowledge base. Please create an account/login to search.","sharedPortalName":"Epitec Knowledge base","userInitialAnnouncementMessageWiki":"<p><a href=\"https://epitec.atlassian.net/servicedesk/customer/portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Search knowledge base </a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Epitec’s knowledge base. Please create an account/login to search.","sharedPortalName":"Epitec Knowledge base","announcementMessage":"[Search knowledge base | https://epitec.atlassian.net/servicedesk/customer/portals]","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ab0535","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ba826f72-158a-40e5-b51e-7868e1e0f27c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZTJkZGQ3MC1iYjM3LTRlMGItYWI1YS0xY2Y1YWQzZmE3MWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJhODI2ZjcyLTE1OGEtNDBlNS1iNTFlLTc4NjhlMWUwZjI3YyI6WyJyZWFkIl19LCJleHAiOjE3ODE0MDA2NDIsIm5iZiI6MTc4MTQwMDA0Mn0.xDvOrf1n00oBkHSEQOkgIvNmwCLSHLvZketjd94iqdU&client=4e2ddd70-bb37-4e0b-ab5a-1cf5ad3fa71e&height=300&mode=fit","bannerMediaApiFileId":"ba826f72-158a-40e5-b51e-7868e1e0f27c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"esp","projectId":11300,"serviceDeskId":8,"name":"Employee Request","description":"<p>Your search results did not answer your question? Submit a request by clicking the Ask Epitec link and a member of the Human Resources Team will respond to you quickly.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"32","name":"Ask Epitec!","descriptionHtml":"","callToAction":"Ask Epitec!","introHtml":"<p>Click here to submit a request.</p>","icon":13272,"iconUrl":"https://epitec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13272","groups":[8],"key":""},{"id":"41","name":"Corporate Employee Request Template","descriptionHtml":"<p>Please follow the prompts below in the description field of the request:</p>\n<p>Employee name or employee group:<br> Customer or client:<br> Has any action been taken prior to this request being submitted? If no, is there any action that should be taken that might be helpful to the support team? <br> Is there a cost or financial impact? If yes, please attach approval or confirmation from a senior manager. <br> Is there a compliance impact (Federal, Customer, or Epitec) to be considered? If yes, please explain. <br> What action and/or outcome is expected? <br> When does this need to be completed?</p>","callToAction":"Corporate Employee Request Template","introHtml":"<p>Template for corporate requests regarding a client.</p>","icon":13311,"iconUrl":"https://epitec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13311","groups":[],"key":""},{"id":"34","name":"Emailed Request","descriptionHtml":"","callToAction":"Emailed Request","introHtml":"","icon":13226,"iconUrl":"https://epitec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13226","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[32]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9211b6e1-eeb4-3167-85d2-694dbb40cac0","appLinkName":"System Confluence","appLinkUrl":"https://epitec.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://epitec.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"ESP","serviceDeskId":8,"kbLinkDomainURLs":["https://epitec.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZTJkZGQ3MC1iYjM3LTRlMGItYWI1YS0xY2Y1YWQzZmE3MWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNDY5MTI3NjIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODE0MDEyNDIsIm5iZiI6MTc4MTQwMDA0MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.IzuI9v-pnHpBqRQrjiKQs2oFhDyWILkPdQCoT-Dt_G4","targetCollection":"upload-user-collection-469127623","endpointUrl":"https://api.media.atlassian.com","clientId":"4e2ddd70-bb37-4e0b-ab5a-1cf5ad3fa71e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":32,"projectId":11300,"issueType":{"id":"10700","name":"Employee Request"},"form":{"name":"Ask Epitec!","descriptionHtml":"","callToAction":"Ask Epitec!","intro":"<p>Click here to submit a request.</p>","instructions":"","icon":13272,"iconUrl":"https://epitec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13272","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"First and Last Name + Short Summary","description":"Please raise your own request here. Do not submit on behalf of another person.","descriptionHtml":"<p>Please raise your own request here. Do not submit on behalf of another person.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11202","fieldConfigId":"12203","label":"Escalated?","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10502"],"values":[{"value":"10501","label":"Yes","selected":false,"children":[]},{"value":"10502","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Be sure to tell us what you would like us to do for you or what your expectations are.","descriptionHtml":"<p>Be sure to tell us what you would like us to do for you or what your expectations are.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/32","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/32","calendarParams":{"firstDay":0,"date":"2026-06-13T21:20:42-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9211b6e1-eeb4-3167-85d2-694dbb40cac0","appLinkName":"System Confluence","appLinkUrl":"https://epitec.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://epitec.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"ESP","serviceDeskId":8,"kbLinkDomainURLs":["https://epitec.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZTJkZGQ3MC1iYjM3LTRlMGItYWI1YS0xY2Y1YWQzZmE3MWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNDY5MTI3NjIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODE0MDEyNDIsIm5iZiI6MTc4MTQwMDA0MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.IzuI9v-pnHpBqRQrjiKQs2oFhDyWILkPdQCoT-Dt_G4","targetCollection":"upload-user-collection-469127623","endpointUrl":"https://api.media.atlassian.com","clientId":"4e2ddd70-bb37-4e0b-ab5a-1cf5ad3fa71e","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}